One of the most pivotal things you can do to be a good landlord is foster a strong sense of communication with your tenants. Of course, as the constant demands of life run you ragged, it's difficult to find the time to settle down and listen to the issues your tenants have. And when those relationships deteriorate, you're losing out big time.
So what can you do to make it feel like you're not shutting them out?
Well, we've got the solution for you with this examination of the importance of having a tenant web access portal. So without further preamble, let's dive right into things.
Having a Tenant Web Access Portal Improves Communication
One of the most important benefits having a tenant web access portal brings you is the ability to communicate better with tenants. These portals allow you and your tenants to check rent payments and provide emergency contact information you can use in the event they could not relay that information to you. Tenants can also deliver work orders or feedback towards things that aren't working on there.
These portals also provide digital copies of the lease and other regulations to both parties. Considering the trouble you can end up in under the law of many states if you don't provide your tenants a copy of the lease, this saves you many headaches down the line.
This helps prevent misconceptions about leases or the date of rent payments, as you can point to the portal as holding all the proof you need. This also helps the tenant feel like you are listening to them, which improves retention rates. So, you won't have to go around interviewing new tenants as often.
Saves You Time and Money
Another perk of introducing tenant web access portals into the mix is that it will save you a lot of time and money down the line. For example, with all the tenant contact information presented upfront and in the open, there's no more need to play phone tag or try 5 different email addresses to get ahold of them.
Online payments cut down on bank trips to cash rent checks, and having a quick system for reporting work orders helps prevent problems with the property from ballooning. Finally, moving everything online cuts down on the cost of using print supplies, saving you a little extra cash.
Helps You Stand Out From the Competition
Between the sizable income and lucrative tax benefits, you're likely to face a lot of competition going into the world of property management and rental. Having a tenant web access portal gives you an extra feature to stand apart from the crowd, as you can show tenants how easy reporting issues and making payments are under your roof.
Breaking Down Walls
And that's all there is to it! Now that you know all about the importance of having a tenant web access portal, you're ready to break down walls and create a stronger connection with your tenants.
Looking for more tips on becoming a better landlord (or tools you can use to make your job easier)? Well, feel free to check out our resource page or call us at 877-212-6603 to let us know how we can help.
